Sentinel Dock & Door Solutions

Sentinel Dock & Door Solutions is a leading Canadian provider of commercial dock and door services. Sentinel is a growing platform of partner brands built on deep technical expertise and disciplined execution. As we continue to scale - both organically and through acquisition - consistent performance depends on strong technical capability and aligned leadership across all brands.

The Service Manager located at Pro-Door plays a critical role in leading a team of technicians, to ensure timely and efficient service delivery, and manage customer relationships while maintaining the highest standards of quality and safety. 

Key Responsibilities 

• Supervise and manage a team of service technicians, ensuring all work is completed in a timely, professional, and safe manner
• Provide guidance and technical support to the service team on troubleshooting, repairs, installations, and maintenance of dock and door equipment
• Schedule and dispatch technicians for service calls and coordinate with customers to ensure service expectations are met.
• Conduct on-site inspections and quality control checks to ensure all work meets company standards and customer expectations.
• Develop and maintain positive relationships with clients, providing regular updates and addressing concerns promptly.
• Ensure compliance with all safety regulations, industry standards, and company policies.
• Maintain inventory of parts and tools, ensuring that the service team has the necessary resources to complete jobs.
• Assist with training and development of new technicians and promote ongoing professional development within the team.
• Manage service reports, work orders, and job documentation to track job progress, time, and materials used.
• Handle customer complaints and service issues in a professional and efficient manner, working to resolve issues promptly.
• Collaborate with sales teams to identify opportunities for additional services and upgrades.

Qualifications

• Proven experience in the dock and door industry, with strong knowledge of the systems and equipment used.
• Previous experience in a supervisory or leadership role is required.
• Strong troubleshooting and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on quality and safety.
• Ability to work both independently and as part of a team.
• Valid driver’s license and ability to travel to customer sites.

The Profile 

• Ability to motivate, guide, and support a team of technicians to ensure high performance and service quality
• Quick thinking and ability to find effective solutions for technical issues, customer concerns, or service delays
• Clear, concise, and effective communication with technicians, customers, and management to address needs and concerns.
• Strong sense of customer service, with a focus on maintaining positive relationships and ensuring customer satisfaction.
• Strong commitment to adhering to safety protocols, ensuring that both team members and clients are safe at all times.
• Collaborative and willing to work closely with others to achieve common goals, while also taking initiative when necessary.
• Dependable, with the ability to follow through on tasks and commitments, ensuring that projects are completed on time and to specification.

Total compensation range: $80,000–$95,000, commensurate with experience.