Sentinel Dock & Door Solutions

Sentinel Dock & Door Solutions is a Canadian leader in commercial dock and door services. Established in 2025 by Trivest Partners, Sentinel was formed through the acquisition of Lenworth Building Services, Pro Door & Dock Systems, Mar‑Lin Dock & Door, Door Doctor, and Secord Docks. Together, these companies specialize in the installation, repair, and maintenance of overhead doors, dock levelers, and related industrial equipment.

Pro Door, located in Mississauga, is currently hiring a Customer Service Representative to join our growing team.

Summary

The Customer Service Representative is a key role responsible for managing service requests, maintaining accurate records, and ensuring smooth communication between customers, vendors, and internal teams. 

Key Responsibilities

Service Call Management

• Answer and manage incoming calls with prompt, professional support
• Create and process new service requests
• Review and approve service calls submitted through the mobile system
• Forward service requests received via email for processing
• Monitor open service calls and ensure timely updates

Portal & System Management

• Update customer portals with accurate service details and required documentation
• Upload invoices and support materials for processing and payment
• Maintain internal systems with current and accurate service information

Data Entry & Record Keeping

• Complete timely and accurate data entry for service calls, invoices, and purchase orders
• Maintain up‑to‑date service records and work order statuses
• Regularly audit records to ensure accuracy and completeness

Purchase Order Follow‑Up

• Track outstanding purchase orders and follow up with vendors
• Confirm materials and services have been received
• Communicate PO updates to the appropriate team members

Customer & Vendor Communication

• Provide professional phone and email support
• Offer service updates, answer questions, and resolve concerns
• Ensure a high level of customer satisfaction through proactive communication

Additional Support

• Assist with administrative and operational tasks as needed
• Maintain organized and accurate documentation to support efficient operations

Skills & Qualifications

• Strong organizational skills with the ability to prioritize effectively
• Excellent verbal and written communication skills
• Professional phone etiquette and customer service experience
• Proficiency with customer portals, data entry, and service management systems
• High attention to detail and accuracy
• Ability to work efficiently in a fast‑paced environment

Compensation      $60,000 – $70,000 annually